CUSTOMERS PREFER SMS OVER VOICEMAIL 3 Preferred by customers 3 Much faster delivery 3 Usually read within seconds 3 Clear, easy to understand 3 Includes link to additional information 3 Easily saved and shared 3 Smartphones can translate message language 3 Crucial for speech and hearing-impaired individuals details.alarminfo.net/view/?i= Alarm Details This alarm is actively being handled by an operator. Additional information on actions taken for this alarm will be available once alarm handling is complete. Date Time: MM/DD/YYYY @ 07:00:00 Customer Information: ACME HARDWARE 1234 MAIN STREET ANYWHERE, NY, 00000 Condition: BURGLARY-BACK DOOR RP Attempt(s) 07:00:15 PREMISES 007:00:50 CTV #2 If this is a false alarm, please call: 000-000-0000 details.alarminfo.net/view/?i= RP Attempt(s) 07:00:15 PREMISES 07:00:50 CTV #2 07:01:30 ANYWHERE COUNTY SHERIFF 07:00:50 JOHN SMITH 07:00:15 STEPHANIE JOHNSON Modern phones will convert this number to a link for a fast connection to the monitoring center! This will take you to Subscriber MPower, where you will be able to see even more details about the event! (passcode required) Once you click the link in your Alarm SMS message, it will open up additional information about the alarm. Voicemail was developed in the late 1970s and became popular in the early 1980s as homes and businesses realized its benefits. However, it is now widely regarded as an outdated technology and is being replaced with SMS. Our SMS provider is able to distinguish between mobile and landline numbers. Therefore, in response to consumer preference, we will no longer leave a voicemail message when calling a mobile number to make alarm notifications. Instead, we will hang up when we hear the voicemail greeting and promptly send a text message. We will continue to leave a message if we receive voice mail when calling a landline. Would you like us to skip the call altogether and always use SMS for text notifications the way people prefer? Just choose "SMS" as the notification type when adding a person to the call list. 2 50 year-old-technology 2 Often sit before being listened to 2 Time-consuming for the listener 2 May have to listen more than once to get all the details 2 No written information 2 Difficult to share 2 Voicemail box may be full 2 No language interpretation 2 Difficult for those with speech and hearing impairments “Hello this is Mary from ABC Security calling to speak with John Smith. We are calling in reference to ACME HARDWARE at one two three four Main Street. ...etc., etc., etc.,... If you have questions, please call us at eight hundred, six three three, two six seven seven and use reference number one two three four dash nine eight seven zero.” Voicemail (The Old Way) SMS details that Voicemail can't deliver! SMS (The Best Way) If you're interested in proactively upgrading all notifications made to mobile phones from voicemail to SMS, please contact Dealer Support
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