The COPS Monitoring In this issue • Introducing MPower 2.0 • Messaging gets an upgrade to SMS • Earn more revenue with AlarmWatch • Reduce false alarms with ECV • Using IP instead of POTS for alarm retransmission • Dorjan Engram, Operator of the Year I S S U E 42 March / April 2024 READ ONLINE AWhole New Level of Account Management on Every Device!
Screens and dashboard items are preproduction concepts. The final layout and tools may vary. 1. Fresh new look with a fully responsive design 2. Read the latest news 3. Tell us how to make MPower better for your business 4. Manage your users, listen to voice recordings, and get messages 5. Easy access to all menu items 6. Dynamic Quicksearch to find accounts easily 7. Manage a single account 8. Quick access to documents 9. New interactive Google map feature that shows real-time location of signals color-coded by signal type. The map can also be used for navigation on smartphones! 10. Convenient access to the accounts you work with most 11. Same great features on computer, mobile, and tablet 12. Sets the stage for a whole new set of features to help you run your business more efficiently. LATEST NEWS BOOST YOUR RMR, REDUCE FALSE ALARMS, & PRIORITIZE RESPONSE ALL AVAILABLE NEWS SUGGESTION BOX Wed 20 Mar | 2:44 PM QUICKSEARCH HOME DATA ENTRY TESTING HISTORY MISC & ADMIN GENERAL REPORTS TOOLS & INFO ©2024 COPS MONITORING ALL RIGHTS RESERVED. MANAGE ONE ACCOUNT DOCUMENTS & FORMS CENTER TOP 10 MANAGED ACCOUNTS ACCOUNT LOCATION Dealer Handbook e.g. Receiver, account, name, address, phone Map Start Realtime Toggle Markers Toggle Heat Map Satellite + - I HAVE AN IDEA! GO SEE ALL We value your suggestions and ideas that help to make our products even better......for you! Submit to us what's on your mind! Enter an Account # Admin Enrollment Form Alarm Data Sheet MPower Subscriber Access Form Check By Phone MPower Spec Sheet Dealer Passcodes Form NCF Form Service Enrollment Form Receiver - Account # Account Name SAMPLE NAME XXX-1111 TEST ADDRESS DATA PHILADELPHIA PA 00000 WS-1234567 9999 SAMPLE NAME XXX-2222 TEST ADDRESS DATA SICKLERVILLE NJ 00000 9999 SAMPLE NAME XXX-3333 TEST ADDRESS DATA NEW YORK NY 00000 9999 SAMPLE NAME XXX-3333 TEST ADDRESS DATA BALTIMORE MD 00000 9999 SAMPLE NAME XXX-4444 TEST ADDRESS DATA DOVER DE 00000 PA127 9999 SAMPLE NAME XXX-5555 TEST ADDRESS DATA PHILADELPHIA PA 00000 9999 SAMPLE NAME XXX-6666 TEST ADDRESS DATA NEWARK NJ 00000 9999 SAMPLE NAME XXX-7777 TEST ADDRESS DATA QUEENS NY 00000 DS0825 9999 Monitored video has been around for a while, but the technology to proactively identify threats and prioritize response at a reasonable rate is relatively new. Alarmwatch integrates with the most advanced video technologies from...Continue reading Account Number City State Zip Permit Dealer Num Address Logout ABC ALARM COMPANY Dealer #9999 John Smithton Service Manager 856.555.5555 x22 jsmithton@abcalarmco.com 5 40% Burglary 20% Medical 40% Fire 25 Accounts On Test Alarms / 24 Hours Accounts 75% Residential 25% Commercial 1,000 How do you make a leading dealer access even better? You reimagine it on a new platform and set the stage for a whole new set of features to help you run your business more efficiently. Screens and dashboard items are pre-production concepts. The final layout and tools may vary. Want to be one of the first dealers to get a look at MPower 2.0? Sign up to join the beta program at copsmonitoring.com/MPower2 Because our goal is to assemble a diverse range of dealers and account types to ensure we receive comprehensive feedback and testing, signing up for the beta program does not guarantee early access to MPower 2.0. AWhole New Level of Account Management! Want to be a beta tester? See instructions below. Available to current COPS Dealers only
IAF HONORS COPS DISPATCHER DORJAN ENGRAM AS OPERATOR OF THE YEAR We're proud to announce that one of our dispatch team members, Dorjan Engram, has been recognized as the Integration Association of Florida’s (IAF) Operator of the Year. This prestigious award acknowledges Engram’s exceptional dedication, outstanding performance, and unwavering commitment to the safety and well-being of the dealers, customers, and communities that COPS serves. He is in good company as he joins a long list of employees recognized by our industry as leaders. The FalseAlarmReductionAssociation (FARA) reports that ECV (2+ calls before calling PD) reduces false dispatches by up to 50%. This lowers costs, saves tax dollars, helps law enforcement prioritize resources for real emergencies, and translates into happier customers! We estimate that over 460 jurisdictions require ECV, which clearly indicates it works! You certainly must comply if you’re in one of these areas, but even if you’re not, we consider using ECV as a ‘best practice.’ On MPower, adding ECV is as easy as adding a number in the CTV2 (Call to Verify #2) field! So, we invite you to start reducing false alarms today! Reduce False Dispatches with ECV Alarm.com ended support for phone receivers on February 1, 2024, and will begin assessing fees for accounts that are still using phone line forwarding. We recommend checking your Alarm.com accounts to make sure your signal retransmission is set to TCP/IP. While you're at it, we think it would be a good idea to make sure your other third-party providers (Telguard, Uplink, etc.) are also set to IP. IP is faster, more reliable, and POTS is a sunsetting technology. R EM I NDE R : CHANGE YOUR OLD POTS TO TCP/IP Integration Association of Florida Scan the QR code or visit: copsmonitoring.com/press
CUSTOMERS PREFER SMS OVER VOICEMAIL 3 Preferred by customers 3 Much faster delivery 3 Usually read within seconds 3 Clear, easy to understand 3 Includes link to additional information 3 Easily saved and shared 3 Smartphones can translate message language 3 Crucial for speech and hearing-impaired individuals details.alarminfo.net/view/?i= Alarm Details This alarm is actively being handled by an operator. Additional information on actions taken for this alarm will be available once alarm handling is complete. Date Time: MM/DD/YYYY @ 07:00:00 Customer Information: ACME HARDWARE 1234 MAIN STREET ANYWHERE, NY, 00000 Condition: BURGLARY-BACK DOOR RP Attempt(s) 07:00:15 PREMISES 007:00:50 CTV #2 If this is a false alarm, please call: 000-000-0000 details.alarminfo.net/view/?i= RP Attempt(s) 07:00:15 PREMISES 07:00:50 CTV #2 07:01:30 ANYWHERE COUNTY SHERIFF 07:00:50 JOHN SMITH 07:00:15 STEPHANIE JOHNSON Modern phones will convert this number to a link for a fast connection to the monitoring center! This will take you to Subscriber MPower, where you will be able to see even more details about the event! (passcode required) Once you click the link in your Alarm SMS message, it will open up additional information about the alarm. Voicemail was developed in the late 1970s and became popular in the early 1980s as homes and businesses realized its benefits. However, it is now widely regarded as an outdated technology and is being replaced with SMS. Our SMS provider is able to distinguish between mobile and landline numbers. Therefore, in response to consumer preference, we will no longer leave a voicemail message when calling a mobile number to make alarm notifications. Instead, we will hang up when we hear the voicemail greeting and promptly send a text message. We will continue to leave a message if we receive voice mail when calling a landline. Would you like us to skip the call altogether and always use SMS for text notifications the way people prefer? Just choose "SMS" as the notification type when adding a person to the call list. 2 50 year-old-technology 2 Often sit before being listened to 2 Time-consuming for the listener 2 May have to listen more than once to get all the details 2 No written information 2 Difficult to share 2 Voicemail box may be full 2 No language interpretation 2 Difficult for those with speech and hearing impairments “Hello this is Mary from ABC Security calling to speak with John Smith. We are calling in reference to ACME HARDWARE at one two three four Main Street. ...etc., etc., etc.,... If you have questions, please call us at eight hundred, six three three, two six seven seven and use reference number one two three four dash nine eight seven zero.” Voicemail (The Old Way) SMS details that Voicemail can't deliver! SMS (The Best Way) If you're interested in proactively upgrading all notifications made to mobile phones from voicemail to SMS, please contact Dealer Support
THE NEXT BIG THING IN SECURITY IS ALREADY HERE AlarmWatch professionally monitored video allows your company to earn more RMR from new and existing video systems. Whether you install, subcontract, or outsource installation, you may be able to upgrade your existing customers to add AlarmWatch monitoring. Stay ahead of your competition by offering this enhanced service today! GOTCHA! Proactive Threat Identification, Fewer False Alarms, and Faster Authority Response with Professionally Monitored Video Video Alarm Verification Interactive Video Monitoring Virtual Guard Tours Audio Talk Down Virtual Escort/Guardian Virtual Doorman Gate Entry/Exit Control Camera Health Check Compatible with 100s of Existing Cameras & NVRs Future ready Begin your journey to new RMR at: AlarmWatchVideo.com
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