COPS Monitoring Bulletin Newsletter #22

TROUBLE WITH TROUBLE SIGNALS? Summer thunderstorms usually mean an increase in momentary power failures and other trouble signals. However, many times, the trouble restores before we can call your customer. Did you know that you can have our system hold trouble signals from 1 to 60 minutes waiting for a restore? Then, if the restore is received within the time frame, the signal is automatically logged and it never goes to a dispatcher. However, if the signal did not restore (DNR), it will go to an operator for normal handling. DNR can be activated on your template(s) or on individual accounts by calling Dealer Support. JUNK MAIL SETTINGS Occasionally, we'll send out email notifications for new products and services, reminders about existing programs, and notifications of dealer meetings, dealer training, and dealer appreciation events. Please take a moment to check your junk mail settings to make sure that copsmonitoring.com, alarmhandling.com, and alarminfo.net are not on your junk, spam, or blacklist. If you have received something from us that you regarded as spam, rather than blocking emails from domains above, please contact our marketing department at mktg@copsmonitoring.com and we will update your email preferences on our end. If we are on your junk list, you may miss an important announcement. Find our press releases and other news stories on our website at: copsmonitoring.com/news ESX – June 2013, Nashville, TN ESX is promoted as the only major national trade show focused exclusively on the needs of electronic security integration and electronic security company owners, executive managers, and their staff. Through exceptional education and stimulating networking events, you can learn about best practices, develop key business relationships, and learn about the industry’s challenges and opportunities from industry leaders at the right-sized expo of 200+ exhibitors. ESX is particularly focused on helping you grow and maintaining recurring monthly revenue (RMR) – a core financial asset for integration companies. Our dealer appreciation dinner at ESX for just over 150 guests was at the Hard Rock Cafe complete with live music and a fantastic view of the character that downtown Nashville has to offer. Visit copsmonitoring.com/esx for more information. We hope you join us next time. For more information about upcoming dealer appreciation events, please contact the Account Executive for your territory listed here in the Bulletin. Dealer appreciation events continued... Do you have a Facebook, Twitter, or LinkedIn account? If so, you can receive effortless updates and be the first to get breaking news from COPS Monitoring by going to copsmonitoring.com today for links to our social pages where you can “like” or “follow” us! Exploring your options as a business owner Have you been thinking about selling your business or developing an exit strategy? Are you considering selling some of your accounts? Maybe just a loan against some of your contracts is the best answer for you. It’s hard to decide exactly what to do until you know all of your options. Though we do not buy, fund, or own accounts ourselves, we do have relationships with some of the best companies that do. If you would like to weigh your options, we can help – discreetly and confidentially. For more information about the funding options available without disrupting your account base, please contact the Account Executive for your territory listed here in the Bulletin or complete and submit the form at copsmonitoring.com/funding a nd someone will contact you directly. Each year, Security Systems News recognizes the security industry's current and future leaders in their "20 under 40" special feature. This year, Kat Tallman, our Special Projects Operations Director, was honored in the 20 under 40 Class of 2013. Read her interview at copsmonitoring.com/press. 20 40 UNDER We are excited to announce Ashley Pritchett's promotion to Operations Manager of our new 8,000 square foot central station in Lewisville, Texas. Ashley started as a dispatcher in our New Jersey headquarters in 2006 and was promoted to a lead in our Special Projects Operations in 2008. Ashley graduated from Camden County College with an Associate Degree in 2011. "I am excited to start this new chapter in my COPS career," said Ashley. "I look forward to serving our dealers and growing our Texas facility to its fullest potential. I'm also eager to meet our alarm dealers in the area at our dealer meetings and various training classes throughout the year!" To schedule a tour of our Texas location, or to inquire about our dealer meetings and training sessions throughout the year, please contact Ashley at 800-367-2677 x 5500.