Technology makes monitoring possible.
Human Intelligence™
makes it personal.
Essential systems work together behind every monitored event, but there's a catch...
All of it matters.
A real person with the right training, judgment, and instincts is there when it matters most.
The right questions, better decisions, and clear communication bring clarity.
Experience and training guide the call so your customers get the help they need fast.
We call it Hi
Hi turns your customer's alarm signal or call into understanding, reassurance, and action.
We make better decisions when it matters most.
We care like it's our own.
We listen, clarify, and keep people informed.
We analyze, adapt, and act with purpose.
We're here for people in their moments of need.
We've seen it, learned it, and know how to guide it to resolution.
When your customers feel heard, protected, reassured, respected, and confident, that experience becomes part of how they feel about your company.
Your customers don't separate your company from your monitoring partner. To them, every voice, every decision, and every action is part of the service you promised.
We help you deliver the experience your customers expect and protect the trust they've placed in you.
Five decades of experience, shaped by billions of real events across millions of monitored accounts.
That accumulated experience gives our professionals the context to ask better questions, recognize what matters, and make informed decisions when every situation is different. Technology can be purchased. This level of experience has to be earned.
We're confident we have the industry's most comprehensive training program.
But Human Intelligence starts with hiring the right people, then developing the judgment, empathy, communication, and critical thinking needed to represent your company when your customers need us most.
COPS pioneered redundant monitoring when we opened our second monitoring center in 2004, decades before many others.
We've been perfecting the technology, geographic diversity, and multi-site staffing behind maximum reliability ever since.
Real people who care, all day, every day. And the experience behind them is hard to match.
That's seasoned Human Intelligence protecting your customers and representing your company in every response.
Real stories. Real people. Real impact.
When people trapped in an elevator reached COPS and the call disconnected, Angela used limited details to identify the correct authority and help send assistance.
Read the Stories
When unexpected communication-failure signals threatened to disrupt customers after a large account migration, Linda logged back in after hours and corrected the handling before the dealer's customers felt the impact.
Read the Stories
Alone, lost, and hopeless on her 84th birthday, Crystal stayed with her, arranged the help she needed, and sang "Happy Birthday" to comfort her until a deputy arrived.
Read the Stories
Tiffany noticed a pattern of wearable MPERS devices sending signals without voice contact, investigated the issue, and helped address it before it became a larger problem.
Read the Stories
Explore realProfessional Monitoring Powered by Technology. Driven by Human Intelligence.™
Accessibility Profiles
Seizure Safe
Vision Impaired
Color Blind
ADHD Friendly
Cognitive & Learning
Blind - Keyboard Navigation (Motor)
This profile enables motor-impaired persons to operate the website using the keyboard Tab, Shift+Tab, and the Enter keys. Users can also use shortcuts such as “M” (menus), “H” (headings), “F” (forms), “B” (buttons), and “G” (graphics) to jump to specific elements
The profile adjusts the website to be compatible with screen-readers such as JAWS, NVDA, VoiceOver, and TalkBack.
Content Adjustments
Content Scalling
Highlight
Titles
Highlight
Links
Text
Magnifier
Adjust Font Sizing
Line Height
Letter Space
Text Align
Color Adjustments
Contrast
High
Dark
Light
Saturation
Low
High
Desaturate
Orientation Adjustments
Mute
Sounds
Hide
Images
Stop
Animations
Reading
Guide
Big
Cursor
Highlight
Hover
Discover how Human Intelligence helps you support your customers, strengthen your company, and protect the trust you've earned.
See the Proof →
COPS’ MPower Dealer Access and Account Management System integrates with leading CRM and billing solutions such as Alarm.com, Cornerstone, Onestop Portal, RMR Cloud, SecurityTrax, Tier32, and WorkHorse.
Don’t see your favorite CRM here? LET US KNOW, and we’ll explore the possibility of an integration with COPS.
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