COPS Monitoring Bulletin Newsletter #38

SETTING STANDARDS IN MONITORING Did you know that COPS is the only professional monitoring company with a proprietary UL listed monitoring platform? All other wholesale monitoring companies use a monitoring platform provided by a 3rd party vendor. Why did we develop Generations from the ground up decades ago? The reasons are simple. First, we just weren't satisfied with monitoring software that was available (and still aren't). Second, it's a common practice for monitoring platform vendors to charge for customizations, but then include them to all customers in their next general release. Essentially, that means we would pay to develop a competitive edge only to have the playing field leveled at some future date. So, we set out on our own to develop the industry's best monitoring platform from the ground up, designed with speed, performance, reliability, and flexibility in mind as well as properly supporting our dealer base. Later, we did the same thing when we built MPower, the industry's best dealer access and account management system. While the reason was simple, developing the industry's best monitoring platform and dealer access system required a team of in-house programmers, a broad area of programming and technical expertise, and an unwavering commitment to make continual reinvestments. Certainly, it would have been much easier to license an "off the shelf" system the way all other monitoring companies do, but in our unrelenting objective to be the best, we decided to set the standards rather than follow them. OUR INVESTMENT IN jBASE In October, we announced our migration of Generations to industry-leading jBASE from ZumaSys. For decades, our exclusive Generations software was built on the D3 platform which has been the ultimate platform for complex data definitions and high-level program logic capabilities while providing the most sought-after features for developers. The results were fast development and deployment of new features, tremendous scalability, high reliability well-suited for the high demands of alarm services on the advanced COPS Generations monitoring platform, along with industry leading MPower dealer access, and advanced API access. We take a tremendous amount of pride in staying ahead of the technology curve, and our competition. Our major investment in jBASE not only gives us significant improvements today, it positions us to expand our technical capabilities for substantial growth. The switch is already yielding results with increased queries and reporting speeds that complete in a fraction of the time it took on the prior platform. jBASE, a world class Multi-dimensional Database Management System, takes the best points of the relational database model to the next level by adding several significant benefits including greater speed, ease of use, robust integration capabilities, superb performance, and all the rich features associated with Multi-Value databases. jBASE is the operating system of choice for mission-critical systems including banks, retailers, healthcare, government, and now professional monitoring companies. jBASE has been deployed by over 300K users in 70 countries and its wide use gives COPS access to a broad spectrum of programmers, developers, and the next generation of innovative technology. jBASE works seamlessly with C, C++, and its own object-oriented language, Jabba, with further support for .NET, C#, Java, and JavaScript applications via REST APIs. The hardware environment is also critical to speed, reliability, and security. The COPS Generations platform and other related systems operate on Cisco servers in a Flex-Pod configuration. COPS’ headquarters in New Jersey hosts multiple instances of Generations in the Linux OS-based VMWare environment that spans five physical servers (2 Flex-Pods) – providing the ultimate reliable fail-safe for critical systems. As an added measure of disaster preparedness, and reliability, COPS has additional geo-diverse instances of hardware and its Generations software on standby at Switch’s Core Campus cloud facility in Las Vegas – one of the most prominent and secure data facilities in the world. HOW OUR INVESTMENT BENEFITS YOU & YOUR CUSTOMERS generations Advanced AlarmMonitoring So ware Exclusively From COPS Monitoring Leading the Industry - Yesterday. Today. Tomorrow. TM

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