COPS Monitoring Bulletin Newsletter #36

Criteria Other Monitoring Companies COPS Monitoring Years in Business Varies 40 + We've been providing monitoring services for companies like yours for more than 40 years making COPS one of the most experienced monitoring companies in the industry. Our executive team is highly experienced as well – our 11 top-level executives have combined experience of more than 256 years! 3rd party central station rank (size) Varies #1 Our size is a testimony to the quality and reliability of the services we deliver to our Dealers and their customers. Yet, evenwith over 650 employees , our 6 offices allow us tomaintain small group cohesiveness and our "hometown" level of personal service. Percent of Accounts Monitored for Installing / Selling Dealers Most companies that perform 3rd party monitoring also own their own accounts and/or operate other competing business segments 100% 100% accounts monitored are for dealers like you. Unlike other companies, COPS does not specify, sell, install, inspect, own accounts, or monitor retail accounts directly – or operate any other competing business segments. In other words, our success is dependent upon your success! Number of Dealers Monitored Varies 3,500 + Monitoring for such a wide array of Dealers with varying requirements means that we also have a wide range of tools and support services to properly serve you and your customers. Many of the online tools were designed with the input of Dealers! Number of Monitoring Stations 1, Maybe 2 May meet minimum UL standards 6 UL-Listed Monitoring Stations 6 UL-Listed Central Stations - The Most in the Industry Our award-winning network of 6 monitoring stations are located in geo-diverse locations for better disaster preparedness, recovery, and business continuity. Our technical infrastructure far exceeds minimum UL standards. Type of Redundancy Partial Backup, "Cold Backup" (must be 'powered up') REAL TIME Hot Redundant / Load Sharing COPS has the highest level of technical + people redundancy in the industry. Hot Redundant = running/staffed 24/7. Load sharing = all offices share in signal processing for fastest response times and built in failover. Priority Alarm Response Times (Burg and higher) Varies, Usually nondisclosed < 18 Seconds Among the fastest response times in the industry. Just as important as fast response times, is consistent response times. During local conditions such as hurricanes, snow storms, floods, and other severe weather that usually cripple other monitoring companies, our network of 6 sites is unmatched and delivers some of the most consistent response times in the industry. Number of years performing hot-redundant & load sharing multi-site monitoring Most monitoring companies do not offer redundant monitoring 12 + Years Learning how to provide seamless redundant monitoring takes time. With over a decade of experience, our redundant monitoring is not only seamless, it happens in real time! Monitoring Platform Usually provided by 3rd party vendor, might be UL Listed Exclusively at COPS COPS is the only professional monitoring company with a proprietary UL Listed monitoring platform developed and maintained by in-house staff of programmers Monitoring Servers Physical mainframe or PC servers 2 + 1 PCs and mainframe servers have inherent vulnerabilities. COPS operates redundant stacks of fault-tolerant Cisco blade servers running in virtual VMWare environment. 2 of the servers are in our NJ headquarters, and a 3rd is deployed off-site in one of the world's most prominent and secure data centers in Nevada – giving your data and your customers a level of protection that other companies just don't have. Capacity for additional growth before additional capital expenditure or significant upgrades Varies Nearly 100% We're prepared for the future and can nearly double the number of monitored accounts before any further capital expenditure investments are required - you're not going to feel our growing pains. Dealer Access Varies in accessibility and functionality COPS MPower is the only proprietary full-featured Dealer access that can be accessed by computer, tablet, and smartphone. Subscriber Access Varies MPower subscriber access is free to all customers. Private labeled Subscriber access can be Dealer-branded and color – matched for a truly customized user experience. Employee recruiting, selection, hiring requirements/practices Varies Best in Class We believe we have the industry’s most comprehensive dispatcher recruitment and training program that was designed with the assistance of an Industrial Psychologist trained in matching skill sets and character traits to specific jobs. We background check and drug test all employees, and also make use of a predictive index personality test to select the best qualified candidates. Learn more at copsmonitoring.com/difference. Industry Involvement Varies Working Hard for You Several COPS employees have served on industry boards and contributed to many industry standards for the benefit of our Dealers and the betterment of the industry. Awards / Recognition Varies Recognized as a Leader • Recognized as “Central Station of the Year” by The Monitoring Association • Voted #1 in both Quality of Technology and Monitoring Services in trade magazine reader poll Our Advantages are Your Advantages! As your monitoring provider, many of our advantages are actually advantages you can market to your customers to give them peace of mind and to help differentiate your company from your competitors.