COPS Monitoring Bulletin Newsletter #34

AUTHORITY DISPATCH FOLLOWED BY RP NOTIFICATIONS NEW EX TENDED CANCEL T IME ORIGINAL CANCELWINDOW RESPONSE TIME SYSTEM WAIT FOR CANCEL A L A R M R E C E I V E D B E G I N S C T V # 1 B E G I N S C T V # 2 B E G I N S A U T H O R I T Y D I S P A T C H Q U E U E R E L E A S E D T O CALL TO VERIFY #1 CALL TO VERIFY #2 SERVICE • Cloud Document Storage • Date/Timestamped Notes • Auto-bill Customers w/ NMI Merchant Processing and/ or Authorize.net • Service Call Tracking CREATE • Manage in-house, financed, and sold accounts, all in one place! • Enter Customer Information in a User Friendly Environment • Integrate with Funding Sources • Run Credit Checks from all 3 Credit Bureaus • Free Electronic Document Signing from Proprietary E-Sign • DocuSign E-Contract Integration MANAGE • Highly Customizable • Your own logo and company info displays on all E-Contracts • Payroll Tracking Designed for Alarm Companies • Auto-Fill Templates for Install, Free Move, & False Alarm Guarantee Certificates & More INSTALL • Assign, or Remove and Track CSIDs Automatically • Register Accounts with Alarm.com, & SecureNet (AlarmNet, Telguard, & IPDataTel are all coming soon) • Schedule Installs with Scheduler & Dispatch Technicians via MMS • Detailed Inventory Tracking ACTIVATE • Automatically Retrieve Zone Lists from Panel • Push Account Information and Activate Accounts in MPower • Place Accounts on Test • Verify Alarm & Test History (On one screen) Tired of wasting time and money on, repetitive data entry, tedious paperwork and dealing with multiple websites? One Stop Portal does it all with just one login ...and integrates with ! Using the electronic cancel signals to prevent false dispatches can be a valuable asset to some of your customers. The graphic below illustrates how this recent enhancement improves the benefit by significantly increasing the time a cancel signal is able to prevent a dispatch. Prior to this enhancement, a cancel signal had to be received before a dispatcher began to respond to the alarm ( ). Now, cancel signals will prevent a dispatch all the way up to the point where a COPS Dispatcher begins to contact the authorities ( ). A. 15 Second Wait: Alarm is held by Generations system waiting for cancel signal B. 12.5 Second Response Time: 12-month average response time to priority alarms (01/2016–02/2017) C. CTV1: Call 1st number to verify if emergency assistance is needed D. CTV2: Call 2nd number to verify if emergency assistance is needed E. Authority Dispatch, then RP Notification Questions? Please contact Dealer Support. ELECTRONIC CANCEL ENHANCEMENT INCREASES OPPORTUNITY TO PREVENT FALSE ALARMS NEW INTEGRATION TO HELP RUN YOUR BUSINESS! In the office or on the go, One Stop Portal delivers MORE FEATURES THAN OTHER CRMS AT A FRACTION OF THE COST! For more information visit: OneStopPortal.com or call (801) 890-3027