COPS Monitoring Bulletin Newsletter #26

David Morris ACTIVITY RESPONSE OPTIMIZATION SUCCESS STORIES PROTECTING OUR CHILDREN ONE SCHOOL AT A TIME Contacting your customers over and over again for the same issue can negatively affect customer satisfaction and may even harm your reputation with local authorities. The problem is that recurring issues can quickly get out of hand without you knowing. To help prevent this from happening to you, our Alarm Response Optimization Team can perform a complete analysis of your alarm history and make recommendations on how you can give your customers the best response. Many dealers have already taken advantage of this free service. Read about these success stories below. Call Dealer Support today to find out! How will our Activity Analysis optimize response to your customers? Dealer in Green Brook, NJ: This dealer was able to reduce their dispatcher handled (DH) activity by nearly 300 signals per month just by adding a 30-minute "DidNot Restore" (DNR) rule to their low battery, AC loss, trouble, and supervisory signals and by opting to use electronic cancel for burglar alarm signals. Dealer in Casselberry, FL: By adjusting the way our system handled this dealer's daily test signals, and by adding a 15-minute DNR rule to low battery, AC loss, trouble, and supervisory signals, this dealer was able to reduce his DH signals by an average of more than 500 signals per month! Dealer in Denver, CO: Several of this dealer's supervised open/close accounts received daily calls because of outdated schedules. Simply adjusting the schedules by a few minutes, made a huge improvement. This quick fix coupled with a 60-minute DNR for low battery, AC loss, and trouble signals, and adoption of electronic cancel for burglar alarm signals, enabled this dealer to reduce DH signals by more than 700 signals per month! In the wake of the Sandy Hook Elementary School shooting in December of 2012, David Morris, Founder and President of Modern Systems, Inc. in Kentucky wondered how he might help prevent or mitigate tragedy in his school district. David knew exactly what he could do: "Blanket" every school with panic buttons - a program that he calls Operation Security Blanket. Over the past 18 months, David's company has installed wireless panic buttons in more than 35 schools across multiple counties in Kentucky, at no cost to the school or to the district for installation, monitoring, or service. The solution is simple. First, David installs a wireless cellular security system with wireless panic buttons strategically located throughout the school. What makes this installation different from other panic systems is that in addition to sending a panic signal to COPS to initiate police response, Operation Security Blanket systems also use interactive services provided by the equipment manufacturer to send text messages to all of the faculty and staff on site. This small change in the way the system is used makes an immense difference when it comes to a school crisis. By notifying all of the school personnel and resource officers, they are able to quickly initiate the protocol for emergencies, thereby saving precious seconds that could also save many lives. As the result of press coverage from the Wall Street Journal, USA Today, and interviews from various news programs, Operation Security Blanket is quickly spreading across the country. In addition to working with other alarm dealers in Kentucky, David has also worked with dealers in California, Iowa, Florida, Ohio, and Delaware. If you are interested in making a difference in your school district by donating or offering deeply discounted security systems, David can help you get started with things like: • How to contact the schools • Equipment suggestions • How to work with your equipment supplier • Interactive services and configuration • Artwork for the Operation Security Blanket window decals that serve as a reminder that they have security measures in place to help protect students For more information on Operation Security Blanket, visit: www.modernsystemsinc.com/OSB. David can be reached by email at david@modernsystemsinc.com or by calling 800-252-7664.