COPS Monitoring Newsletter Bulletin #25

DEALERS THAT SELECT COPS CARE ABOUT BEING INDUSTRY LEADERS Before we detail the products and services that help grow your business, it is important to understand the advantages that having COPS Monitoring as your monitoring provider gives you over your competition. Though one of COPS’ greatest advantages is that we have the ability to be completely transparent to your customers, you may choose to openly discuss these strengths to make your customers feel confident with the monitoring of the system you provide. With COPS, your accounts are monitored by an industry-leading provider that has been known for delivering high-quality third party monitoring services to independent alarm dealers and their subscribers since 1978. COPS’ ongoing commitment to reinvest in our employees and central stations has made us one of the largest and most respected monitoring companies in the industry. Today, COPS serves over 3,500 alarm dealers who represent nearly 1.1 million subscribers across the US, Canada, and the Caribbean. However, no matter how much we grow, COPS operates with the same core values of dedication to our dealers and commitment to excellence that we had when we began 36 years ago. Our unique organizational structure and regional central station approach has permitted us to retain a personable “hometown” level of professional service. Whether a dealer has many accounts with us - or just a few - we are committed to providing the same level of professional hometown service which has always been a hallmark of our company . GREATER RELIABILITY THROUGH A NETWORK OF 24/7 FACILITIES COPS Monitoring has UL listed, FM approved, IQ certified, and CSAA 5-diamond certified central stations. Five of our six central stations are actively load sharing and hot redundant . With locations in New Jersey, Florida, Arizona, Tennessee, and Texas – regional disasters do not have the ability to impact all of our geo-diverse facilities. Our sixth autonomous central station located in Maryland is approved for UL 2050 and government services monitoring. Load-sharing means that all sites share in processing the signals of the entire company to ensure the fastest response times possible. Hot-redundant means that all of our central stations are staffed and operate 24/7. Unlike other monitoring companies, COPS central stations are not “backup” sites that need to be activated and staffed in the event of an emergency. Why is this important? Severe storms, hurricanes, earthquakes, blizzards, tornadoes, hurricanes, floods, brush fires… Where on the map could you locate a central station that would never be affected by some adverse local condition? The truth is, no single location is immune to every type of local crisis. Unfortunately, when these conditions occur near a stand-alone central station, they often wreak havoc on response times by exponentially increasing signal traffic while making it difficult or impossible to get dispatchers to work to adequately handle the surging workload. If you have ever had your accounts monitored by a company with a single central station, chances are you have experienced long response times due to local conditions. Reliability and redundancy depend on more than industry certifications, fault-tolerant equipment, and backup systems; they also rely on people. In addition to having backup equipment deployed at our geographically diverse locations, our staffing is also balanced across the country. That way, when local conditions threaten one of our locations, we prepare by over-staffing our other locations. This strategy has proven itself effective time and time again. Instead of causing response times to average minutes (like at other monitoring companies), when local conditions strike a COPS Monitoring central station, the already low response times your customers have come to expect may even decrease as the result of our load sharing advantage. Visit copsmonitoring.com/vid/1 to view a presentation that explains this benefit and to learn how you can place the video on your site to gain more business! DEALERS USING COPS PUT OVER 220 YEARS OF EXECUTIVE MANAGEMENT EXPERIENCE TO WORK FOR THEM With nearly four decades of experience, it is easy to understand why COPS possesses a high level of expertise in third party monitoring - but did you know that this extensive experience is backed by expert leadership? COPS has one of the most experienced executive teams in the industry. Ten of our top executives have a combined experience of over 220 years in all areas of third party monitoring and supporting independent alarm dealers like you. In addition, many leaders at COPS Monitoring are active in various industry associations to make positive influences on your behalf, and we have contributed to the creation of several industry standards. This is the type of involvement and clear vision that makes COPS Monitoring the industry leader and the best partner to help protect and grow your business. COPS Monitoring Locations ABOUT COPS MONITORING AND HOW OUR CO TAKE A LOOK INSIDE THIS BULLETIN AND UNFOLD MORE