Security Partners Migration

Security Partners Migration Information

Important information and helpful links regarding the upgrade of your monitoring from Security Partners to COPS

MIGRATION ANNOUNCEMENTS


FRIDAY, SEPTEMBER 17, 2021

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THURSDAY, SEPTEMBER 16, 2021

Update 9/16 @ 7:15 pm ET:  All dial-up traffic for Bosch/Radioncs was moved this a.m.  At this time, we estimate 75% or more of the monitored accounts are reporting to COPS.
Tomorrow’s goal:  move substantially all of the remaining traffic to COPS, with the first three migrations to likely include SurGard IP, Bosch IP, and AlarmNet.
We ask that you continue to remain patient with staff regarding phone calls for false alarms and placing accounts on test.  Thank you for your patience and continued support!

WEDNESDAY, SEPTEMBER 15, 2021

Update 9/15 @ 5:00 ET: Today, all dial-up traffic to DMP and Sur-Gard receivers was migrated from SP to COPS. We are in the process of now moving dial-up signals on Bosch/Radionics receiver equipment. The migration effort to-date accounts for approximately 50,000 accounts or more.

Please remain patient with staff regarding phone calls for false alarms and placing accounts on test as they must perform tasks in two automation systems. We recommend that any non-critical alarm system testing be postponed until next week. Thank you for your patience as we move through this migration!


TUESDAY, SEPTEMBER 14, 2021

Migration update for Tuesday, 9/14:  Today, alarm.com accounts reporting via XML successfully migrated to the COPS Monitoring Generations platform.
Goal for Wednesday 9/15:  Migrate substantially all dial-up accounts connected to DMP, Bosch/Radionics, and Sur-Gard receivers.
Goal for Thursday, 9/16:  begin moving IP-based receivers, and potentially inbound voice lines

RESOURCES

Lydia is a naturally speaking Interactive Voice Response (IVR) employed by COPS Monitoring to notify your customers for low priority events. Rather than listing the features here, let Lydia tell about the service she can deliver you in her own words.

Click below to hear a sample:


WEBINAR: MPower Dealer Access Overview


Important Contact Information & MPower Reference Guide


ACH Form

Download, PRINT, Complete, then Fax or Email


BoldNet Neo Login

Available for a limited time


SUBSCRIBE TO COPS EMAILS

PRE-MIGRATION ANNOUNCEMENTS


September 8 Email

Migration Staging & Database Lock Begins Sept 8 at 8PM EDT


August 31 Email

Migration Date Announcement and Other Important Information


August 18th Mailed Letter

Includes Dealer Number + Temporary Passcode


July 16, Email + Mailed Letter


JUNE 6, 2021 PRESS RELEASE


JUNE 3, 2021 EMAIL ANNOUNCEMENT


CONTACT US