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COPS Monitoring TX Operations Manager Juergen Henry Recognized in SSN’s 40 under 40 Class of 2019

    Williamstown, NJ – November 1, 2019 – For more than a decade, Security Systems News (SSN) has honored the security industry’s current and future leaders in their “20 under 40” special feature. In the past few years, they expanded the 20 under 40 to also include 20 end-users in the security space.

    This year, SSN re-branded the special feature 40 under 40. We’re proud to announce that our Texas Operations Manager Juergen Henry has been honored as the first 40 under 40 recipient in the monitoring category.

    Juergen Henry, TX Operations Manager, COPS MonitoringJuergen started with COPS in the Florida Monitoring Center in 2013 and relocated to Texas in 2019 where he currently serves as its Operations Manager.

    The following is Juergen’s interview with Security Systems News:

    During his college days, Juergen Henry was looking for a job where he could also attend classes and a good friend of his, a dispatcher at COPS Monitoring, referred him to the company. Henry also became a dispatcher and really enjoyed helping people. “It became evident rather quickly that COPS was where I wanted to make a career,” Henry said.

    Since his time as a dispatcher, Henry has had the chance to work under the supervision of and side-by-side with some leaders who helped him strive for excellence in every position he’s held within the company, which is currently Operations Manager.

    “My day-to-day responsibilities typically consist of creating and maintaining a working environment in which our employees can thrive while setting the industry’s highest standards in professional monitoring,” Henry said.  While technology gets smarter, easier to use and more connected, people also become more connected to each other and to the things that matter most to them. “More people are realizing they’re not always available or prepared to handle emergencies,” Henry said. “As a result, we’re seeing more people opt for professional monitoring because we’re always there when they need us.”

    Additionally, Henry is seeing some improvements in video quality and analytics. “Though I’m not sure I would categorize video as mainstream yet, I think the potential to decrease false alarms and increase apprehensions continues to get better,” he said.

    Getting employees is one thing; keeping talented employees is another, according to Henry. “I was impressed with COPS selection and onboarding process” in which “I later learned that the process was designed with the assistance of an industrial psychologist, trained in matching people to specific jobs.”

    While retaining a psychologist may not be feasible for all security companies, Henry suggested retaining employees by “creating a working environment that encourages employees to grow personally and professionally.”

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    Juergen Henry, Assistant VP of Operations, COPS Monitoring

    10 Questions With Juergen Henry

    How did you start at COPS?

    I was referred to COPS by a good friend, at the time they were a dispatcher. I was a student and high school football coach at the time.

    What did you like most about being a dispatcher? Operations Manager? VP of Operations?

    As a dispatcher, I really liked helping to protect people and making their day better in what could be a stressful situation. I took pride in giving someone excellent service, and I it always made my day knowing when they acknowledged I helped them.

    As Operations Manager of the Texas site, I liked the challenge of growing our team! It’s been a tremendous experience, watching our people grow personally and professionally is one of most gratifying experiences I’ve ever had.

    As VP of Operations, I look forward to working closely with all of our site managers and their staff to realize their potential within our company.

    What has been the most challenging during each position?

    What have you learned as you’ve grown with the company?

    Were you surprised to receive the promotion?

     

    How have you changed since you first started working at COPS?

     

    What advice would you give someone who is interested in making a career with us?

     

    Have you made any mistakes? What did you learn from it?

     

    If you had to pick one character trait that helped make you successful, what would it be?

    Q&A With Juergen Henry

    Not just different. Better. Contact us today and let us show you why.

    How did you begin your career at COPS?

    I was referred to COPS by a good friend, at the time they were a dispatcher. I was a student and high school football coach at the time.

    What did you like most about being a dispatcher? Operations Manager? VP of Operations?

    As a dispatcher, I really liked helping to protect people and making their day better in what could be a stressful situation. I took pride in giving someone excellent service, and it always made my day better knowing when they acknowledged I helped them.

    As Operations Manager of the Texas site, I liked the challenge of growing our team! It’s been a tremendous experience, watching our people grow personally and professionally is one of most gratifying experiences I’ve ever had.

    In my new role as VP of Operations, I look forward to working closely with all of our site managers and their staff to help them realize their potential within our company.

    What have you learned as you’ve grown with the company?

    There’s nothing more valuable than the people that work with you. Also, you can’t lead without a clear and compelling vision.

    Were you surprised to receive the promotion?

    Yes! Both surprised and honored. When I started working here I never thought I would be in the position I’m in today.

    How have you changed since you first started working at COPS?

    I have matured, a lot. I was just 21 when I started working here. I didn’t know what it meant to work in a professional environment or fully comprehend what it took to live up to a higher standard in the workplace. Our company’s commitment to personal and professional growth is evident.

    What advice would you give someone who is interested in making a career with us?

    First, enjoy where you’re at now and the journey. The second I embraced the idea of enjoying what I did for a living was the moment I became great at my job. Second, there’s no timetable for success. I dispatched for almost 3 years before I received a promotion to management. Finally, you’re not going to be perfect. It’s okay not to be perfect or even get a review that wasn’t what you hoped for. It’s about how you respond to and learn from adversity, not the fact that you went through it.

    What’s one mistake you’ve made, and what have you learned from it?

    I don’t regret anything I’ve experienced working with this company, if I could have corrected one thing early on it would have been my attendance. It showed I didn’t take myself seriously and, truthfully, it almost cost me my position with our company. I learned that attendance says a lot more about a person than I understood at the time. Correcting it, and being consistent with it, helped show others I wasn’t only capable of doing our job but also reliable, which goes a long way in a business where people rely on you to protect them.

    If you had to pick one character trait that helped make you successful, what would it be?

    Commitment. It was a commitment to my teammates, my managers, our subscribers, that really made me “stick it out” when things weren’t easy for me. We can’t just give up when things aren’t ideal, we have to persevere until we change our circumstances.

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