WILLIAMSTOWN, NJ – August 20, 2019: COPS Monitoring, the largest provider of wholesale professional alarm services in North America, announced today the promotion of Eric Scrivana to the newly created position of Operations Project Manager. In his new position based at COPS’ NJ National Headquarters, Scrivana will focus on maintaining high quality and consistency of services at each location in COPS’ award-winning network of six UL listed monitoring stations.
“With sustained yearly double-digit growth for nearly a decade, it’s essential that we continue to pay very close attention to the fundamentals,” said Jim McMullen, President and COO of COPS. “We continue to prepare our management team to take our staff to 1,000 employees and beyond. Eric will be providing focused support to our front line management team and will further refine our ability to develop and deploy new services and features while ensuring service excellence and efficient communication amongst all management and team members.”
Scrivana brings to his new role 20 years of Operations experience with COPS. He held several key positions, including advanced dispatcher, shift manager, and Senior Shift Manager of COPS’ dedicated PERS and MPERS services. Eric has an extensive background in training, and provided instrumental onsite support during and after the launch of COPS’ UL listed monitoring locations in Texas and Maryland. “I am very excited to work more closely with management at each of our locations,” stated Scrivana. “I look forward to leveraging my rich history with COPS to keep moving the skills of our management staff forward to the benefit of our company, staff, dealers, and their customers.”