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WE HAVE ECLIPSED THE AMPS SUNSET DATE OF 2/18! CLICK HERE TO SEE UP-TO-DATE INFO COURTESY OF ALARMNET
February 18, 2008
If you are not aware, February 18, 2008 is the date after which cellular carriers will begin to discontinue support of their analog wireless (AMPS) networks, which are the backbone of our AlarmNet-C service as well as all other companies offering service for analog cellular radios.
If a local AMPS carrier discontinues coverage in an area previously providing service to one or more AlarmNet-C radios, AlarmNet will continue to invoice for them until the affected units are specifically cancelled by the central station to AlarmNet. To avoid interruption of service, please consider upgrading any such AMPS radios to Honeywell GSM series products prior to anticipated dates of interruption.
To stop the billing on an account requires the cancellation of service to AlarmNet. Please note that AlarmNet can not assume the potential liability for improperly canceling an account without formal notification by the central station. Because AlarmNet cannot explicitly and consistently identify units that have failed due to a network service disruption, as opposed to other possible reasons, it is up to the central station and/or dealer to investigate the cause. If you determine that the cause is due to a service disruption and you wish to cancel, you must specifically do so before AlarmNet will cancel the financial obligation for payment of the service to AlarmNet.
Anticipated AMPS Carrier Shutdown Dates
As part of Honeywell’s commitment to keep you informed, the attached document labeled “AlarmNet-C Network Termination Dates” includes updated AMPS network shutdown dates by carrier. AlarmNet-C radios must be replaced before the AMPS shutdown dates. If you haven’t done so already, you should notify your customers of this upcoming event.
In addition, for central station AlarmNet Direct users, we have added new information to the “View Accounts” page regarding carriers and their respective termination dates. Please review the attached document for further information.
This information can also be found on the AlarmNet web site at the following URL:
http://www.security.honeywell.com/documents/HON_Sunset_122204.pdf
AlarmNet-C series radios can easily be upgraded to an AlarmNet GSM series product, with the same account number, using the ‘Replace C Device’ option on AlarmNet Direct. The AlarmNet Direct web site can be access at the following URL:
https://services.alarmnet.com/AlarmNetDirect/userlogin.aspx
If you have any further questions regarding this, please contact AlarmNet at 800-222-6525 and selection option 3 for administration (Monday through Friday, 8 am to 5 pm EST).
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