Don't let our name fool you!
COPS, an acronym for Central Office Processing Services, has been a leader in fire alarm monitoring for over 34 years. The COPS name and our reputation for high standards are both well-respected by fire alarm dealers and AHJs throughout the nation. We understand the challenges and demands that fire dealers encounter on a daily basis. That's why our tools and reports, many developed with the assistance of our current fire alarm dealers, are all designed to help make entering, maintaining, testing, and reporting on your accounts extremely easy. We encourage you to browse our site, read more about COPS, learn why not all monitoring companies are created equal, and then contact us so we can tailor a monitoring package to suit your needs.
Alarm Transmission Formats
Digital Formats
Since we've been monitoring fire alarms since 1978, we have supported, and continue to support perhaps all of the dial-up digital communication formats. If you can program it into your fire alrm panel today, we can support it.
POTS-Alternative (TCP/IP, Radio, Cellular) Solutions
We support several alternative solutions to POTS (dial up) communications for both primary and secondary fire alarm communications (radio, GSM, cellular, IP monitoring). Many of the alarm panel communication solutions are even UL-Approved for fire alarm monitoring. Click here to see a listing and description of the POTS-Alternative Technologies we support.
Tools that simplify managing, testing, reporting, and inspecting your fire accounts
COP-A-Link
Tools designed for fire alarm dealers... by fire alarm dealers. COP-A-Link is a powerful and intuitive online account management and testing tool designed to return your time through convenience and simplicity. Dealers can enter, edit, and maintain accounts, view history, place accounts on test, check test signals, take accounts off test, and perform many, many more account functions. COPS' unique scrolling list of alarms feature gives you the ability to watch your signals as they are received at the central station. COP-A-Link also has extensive reporting capabilities and many of the reports can be downloaded in spreadsheet, PDF format, or sent via email to you or your customers. The rigid demands of lifesafety systems can place a strain on you and your employees. Our online tools are designed to ease the burdens of your challenging daily tasks. Our team will give you and your staff personalized training on every aspect of our system to show you how COP-A-Link can be an invaluable tool. For your convenience and to help you as you start to use COP-A-Link, many of our screens and tools have training video tutorials that walk you through the processes step-by-step and many of the fields have rollover "tool tips" that also give you helpful information. Click here to get the product information sheet on COP-A-Link.
COP-A-Link Mobile
Many of the tools that are available on COP-A-Link are available in COP-A-Link Mobile! Search accounts, view account history, place accounts on test, view test history, and take your accounts off test all from the palm of your hand, without making a single telephone call! Click here to view a short presentation on COP-A-Link Mobile. COP-A-Link Mobile is located at m.copalink.com.
GREEN Reporting
Like the tools on COP-A-Link, several of the reports have been developed as the result from input from alarm companies like yours. We call it green reporting because many of the reports can be displayed directly on your screen, downloaded in PDF or spreadsheet formats, and many of them can be sent via email to you or your customers, which completely eliminates the need to print. We can even send some event and signal notifications via text message. Not only are electronic reports good for the planet, they are also easier for you to manage. Also, because electronic reports are searchable, finding the information you need is a breeze!
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